What you'll get

After installation, a floating chat button will appear in the bottom-right corner of your website. A visitor clicks it — a window opens and they type a message. You see it in the GoMsg messenger, reply, and the visitor gets the answer right on the site. All in real time.

What you'll need

  • An account on a GoMsg server (a free one works)
  • Access to your website admin (WordPress, Tilda, Wix, Shopify or any other)
  • 5 minutes of your time

Step 1. Create a site in GoMsg

Sign in to the GoMsg messenger with your account. Go to the Business → Live Chat section. Click the “New site” button in the top-right corner.

Fill in the form:

  • Site name — your site's name, e.g. “Flower Shop”
  • Allowed origin — your site's address, e.g. https://flowershop.ru
  • Greeting message — what the visitor sees when they open the chat. For example: “Hi! How can I help you?”
  • Color — the color of the chat button and header (to match your brand)
  • Entry mode — how a visitor starts the conversation (Anonymous is the simplest)

Click Create. The site will appear in the list. Open it — you'll find an Embed snippet block with ready-to-paste code.

Step 2. Copy the embed code

In the Embed snippet block, click the copy icon. You'll end up with code that looks roughly like this in your clipboard: 

<!-- GoMsg widget -->
<script>
  window.GOMSG_CONFIG = {
    siteId: "abc12345-...",
    server: "https://your-gomsg-server.com"
  };
</script>
<script src="https://your-gomsg-server.com/widget.js" async></script>

Step 3. Add the code to your site

For WordPress

Two options:

  1. Via the Insert Headers and Footers plugin (recommended). Install the plugin, open Settings → Insert Headers and Footers, paste the code into the Scripts in header field. Save.
  2. Via the theme file. Appearance → Theme Editor → find header.php. Paste the code right before </head>. Save.

For Tilda

Open the project settings → Code in head. Paste the code. Apply to all pages. Publish.

For Wix

Settings → Custom Code → + Add Custom Code. Paste the code, choose “All pages” and the “Head” placement. Save.

For any HTML site

Open your HTML file, find the <head> tag and paste the code right after it. If you use a templating engine (PHP, Twig, Blade) — add it to your layout.

Step 4. Verify it works

Open your site in a browser. A floating button should appear in the bottom-right corner.

  1. Click the button — the chat panel opens.
  2. Type a test message.
  3. Go back to the GoMsg messenger → Business → Live Chat → Queue. A chat from the visitor will appear there.
  4. Reply as an operator — the response shows up on the site instantly.
If the button didn't appear

Open the browser DevTools (F12) → Console. If you see an error — check whether siteId is correct, whether your GoMsg server is reachable from the browser, and whether AdBlock is blocking the widget domain.

Bonus: visitor identification

If a visitor is logged in on your site, you can automatically pass their name and email to the widget. The operator then immediately sees who they're talking to: 

<script>
GomsgWidget.identify({
  display_name: "John Smith",
  email: "john@example.com"
});
</script>

Call this code after the user logs in to your site. For example, after a successful WordPress authentication.

Frequently asked questions

How much does the widget cost?

It's free. No hidden fees, no “powered by” branding, no limits on operators or messages.

Can I customize the color to match my brand?

Yes. When creating a site in GoMsg, specify the HEX color you want. The button, chat header and your messages will use that color.

Will it work on mobile?

Yes. The widget is responsive — it expands to full screen on phones. It works on iOS Safari, Chrome for Android, and any modern browser.

What if I don't reply right away?

The message goes into a queue. When you open GoMsg, you'll see unread items in the Business section. You can reply later — the visitor will get a notification on the site.

What's next

The chat is connected. To get the most out of it — see how the widget looks for visitors and operators or deploy GoMsg on your own server for full control over your data.