What you get

Every website visitor gets an instant answer 24/7. The AI handles typical questions — about prices, shipping, returns, business hours. Complex questions are routed to a live agent. You don't need to hire a separate employee for night shifts.

How it works

You enable the AI in the widget settings and fill in a knowledge base — plain text with information about your business. Prices, terms, FAQ, contacts — everything visitors usually ask about. The AI reads this base and answers strictly based on it. It doesn't make things up.

When the AI isn't sure about an answer or a visitor asks for a human, it hands the conversation over to an operator. The operator sees the entire chat history with the AI and can pick up where it left off. At any moment, the operator can return to their tasks, and the AI takes the chat back over.

What the AI assistant can do

Replies instantly

The visitor doesn't wait — the answer arrives in 1-2 seconds.

Knows your business

Answers strictly based on your knowledge base. It doesn't invent prices or terms.

Hands off to an operator

Can't handle it — passes the chat to a live agent with full context.

Works 24/7

At night, on weekends, on holidays — always online. No breaks.

Speaks any language

The visitor writes in English — the AI replies in English. In Spanish — in Spanish.

Clearly an AI

An "AI" badge on every bot reply — the visitor sees who's answering.

Two ways to connect

You have a choice — use the AI from GoMsg or connect your own.

  • GoMsg AI — just flip the toggle, write your FAQ, done. No keys, no settings, no API. Everything works out of the box. Ideal for those who want to turn it on and forget.
  • Your own AI — specify your own API key (OpenAI, Groq, any compatible service) and model. Full control over which "engine" answers. For those who already use a specific service and want to plug it in.

Set up in 5 minutes

  1. Open the GoMsg messenger → Business → Live Chat → your website.
  2. Enable the "AI Assistant" toggle.
  3. Choose a mode: "GoMsg AI" (simple) or "Your API".
  4. Fill in the system prompt — who your assistant is, how it should communicate.
  5. Paste your knowledge base — FAQ, prices, terms, contacts. As plain text.
  6. Save. Done.

The bot is created automatically, linked to the widget, and starts answering. You don't need to program or configure anything separately.

Tip

The more detailed your knowledge base, the more accurate the answers. Don't write long paragraphs — short facts work better: "US shipping $5, 1-2 days". The AI works better with specific data than with generic descriptions.

When the AI hands off to an operator

The AI doesn't try to answer everything. If a question isn't in the knowledge base, it honestly says "let me check with an operator" and hands over the conversation. You can configure:

  • After N answers — for example, after 3 answers the AI hands the chat to an operator to make sure the visitor gets quality help.
  • By keywords — the visitor wrote "operator", "human", "manager" → instant handoff.
  • By button — the widget has a "Call an operator" button. The visitor decides when they need a human.

The operator sees the entire chat history with the AI and can continue the conversation without asking the same questions again. This saves time for both the visitor and the operator.

Want to try it?

The AI assistant is available to all websites with the GoMsg live chat connected. Open the widget settings, enable the AI — and message us in the chat if you need help with setup.